2 Way SMS: Engage With Customers One-on-One via Text

What Is Two-Way Texting

Two-way texting for business enables companies to have interactive text message conversations with customers, facilitating real-time communication for customer service, marketing, and engagement. It's commonly used for appointment reminders, support queries, feedback collection, promotional campaigns, and personalized customer interactions.

Using a texting platform that supports sending and receiving text messages, businesses can enhance their customer experience and increase retention. Textedly offers seamless two-way messaging that’s easy to integrate into your existing SMS marketing efforts.

What You Can Do With 2 Way SMS

Receive & Respond to Texts With Ease

Have customers texting your business? With a 2 way SMS system, you can easily receive and respond to customer text messages. This enhances communication and creates an overall better customer experience.

Manage Special Offers

If you send your contacts text coupons or other types of offers, you can use two way texting to engage with customers who respond. Your marketing team can even use personalized messages to keep track of which customers are responding to your offers.

Elevate Your Customer Service

Two way messaging is great when combined with text keywords for sparking conversations with customers in need of assistance. Giving your customers a direct point of contact to your company via SMS helps improve overall customer satisfaction.

2-Way SMS Benefits

Two way SMS text messaging offers many benefits. Whether you want to text to friends or family to announce a party or an event - or, your business wants to promote a new product or service to subscribers. Here are some useful features of two way text messaging:

Quick and easy-to-use interface

Reserve a keyword to start building a subscriber opt-in list

Send bulk (blast) messages to any size group instantly

Receive instant responses from text recipients

Use 2-way texting for text voting, surveys, and making RSVP for meetings or events; and

Get detailed text messaging analytics

Hi everyone! We are having a huge sale on all our keto meals. As a reminder, we are delivering all our meals to your home for free. And each meal comes with a free keto dessert. Please reply to this text to submit your order.

Thank you so much for sending this reminder text message. My name is Jessica, and I have been a member of your keto club since 2018. You have the best food in the world. Question for you. Can I place my order for the next 4 weeks?

Hi Jessica! We have your account pulled up now. Yes, I see you are a valuable member to our club. Thank you for your loyalty. Yes, you can order your next 4 weeks of food. And if you want, you can order up to 8 weeks.

How to Use Two Way Text Messaging

Using two-way text messaging becomes easy with an SMS marketing platform. Here's how to use 2-way texting in three easy steps:

Set Up Your SMS Campaign: Select your audience, craft your message and schedule when it should be sent out. Make sure to send messages that encourage responses for better engagement.
Monitor Incoming Responses: Once your campaign is live and messages are sent out, keep an eye on incoming responses. You can view all incoming responses in your Textedly inbox. Be prepared to respond quickly to keep the conversation engaging and relevant.
Respond and Engage: Use Textedly to send personalized responses to each incoming message. You can also set up autoresponders to answer common responses or questions for better efficiency.

Send Two Way SMS With Textedly

Use two way texting to connect with your subscribers and customers for an engaging way to increase business. Sign up for a free 14-day free trial with Textedly to start two way text messaging today.

Comprehensive Analytics

Get useful insights on all your two-way conversations to improve your customer communication.

Inbound MMS Capabilities

Do your customers need to send you an image or file? Textedly allows inbound multimedia messaging (MMS).

Data Security

Textedly is a secure business texting platform. All your messaging data is safe and secure so you can focus on the benefits of 2 way SMS.

Multiple User Suppor

Textedly offers multiple user support so you can add team members to your account and assign different roles with ease.

Easy To Integrate

Textedly is easy to integrate with your current tool set. We integrate with most popular CRMs and messaging apps.

Years of Professional Service

We’ve dedicated years to becoming the leading two-way texting platform available. We prioritize offering unwavering support to help our customers meet their SMS marketing goals.