Keyword Triggers for Streamline Customer Communication

Trigger messages help automatically respond to commonly-asked questions from customers. Faster responses can mean higher conversion rates for all your SMS campaigns.

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Use Trigger Messages To Automate Responses

Customer service is a valuable resource for businesses and for customers. If you or your customer service team notices repeat questions, automated triggers can help lighten the load.

Plus, customers get answers to their most burning questions in seconds. This can increase customer satisfaction, pump up SMS campaign conversions, and strengthen customer relationships.

Setting Up Trigger Messages with Textedly

With Textedly, your trigger messages aren’t limited to top-level keywords. Instead, you can set up a wide variety of custom trigger messages that automate personalized responses. For example, CONTACT, LOCATION, HOURS, and more are popular choices for businesses and organizations that use SMS.

Curious about how to get started? Textedly makes it easy to set up conversion triggers and custom responses in just four steps.

  • Open "Keywords" In Your Textedly Dashboard

    Textedly keeps all your keywords conveniently organized in an easy-to-use dashboard. This is where you can add, remove, and edit important keywords for every SMS campaign.

  • Set Up Custom Trigger Messages

    Choose a new keyword you want to trigger an automated message. Or, you can also choose a keyword you’ve already set up in Textedly — the choice is yours.
    Textedly also lets you send automated messages when your customers take a specific action. This includes hitting a new milestone or even moving a step further down your sales pipeline.

  • Compose An Automated Response

    Choose a new keyword you want to trigger an automated message. Or, you can also choose a keyword you’ve already set up in Textedly — the choice is yours.
    When someone on your subscriber list sends you a message with the trigger keyword or takes a specific action, Textedly automatically sends a customized response on your behalf. This means your customers get a response in seconds.

  • Hit "Save" To Launch

    Remember to save these changes! Once you save, your triggers are live. Customers can text keyword triggers or perform certain actions and get a text from you automatically.

Common Uses For Trigger SMS

Textedly’s conversion trigger feature was designed with businesses, organizations, and social groups in mind. No matter what you use SMS campaigns for, conversion triggers can help streamline communication.

Automated texts that include clear CTAs, links, and personalized language typically earn better results. Remember to incorporate first names if possible and, best of all, Textedly lets you segment lists.

Personalized Messages

Personalized responses engage with your subscriber list. This builds a connection that helps convert prospects into lifelong customers. For example, you can send personalized messages to customers on their birthday with a unique coupon code.

Abandoned Cart Notifications

Oops! Did one of your customers forget to checkout? Use conversion triggers to remind customers about items in their cart. This is particularly useful for e-commerce businesses or anyone with a digital interface.

Shopping Session Abandonment

If customers leave collection and product pages without adding items to their cart, trigger messages can help bring them back to your digital storefront. Keep your customers engaged with shopping session abandonment messages.

Limited Time Offer Announcements

Customers love flash sales, limited-time offers, and other time-sensitive discounts. Conversion triggers can send promotional messages to everyone on your subscriber list so they don’t’ miss out — especially during the holiday shopping season!

Start Earning More Conversion With Automated Triggers From Textedly!

Textedly makes it easy to start conversations with your customers and, most importantly, keep those conversations going.

Start using conversion triggers with a FREE 14-day trial with no credit card required. Find out why thousands of businesses like yours trust Textedly with their SMS campaigns.

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