SMS surveys offer you an easy way to reach your customers and clients and collect their valuable feedback. Use text messaging to learn about your customers, how to better meet their needs, and adjust your policies, practices, and marketing plans to expand your reach.
TRY US FREESMS surveys are a survey via text message. Text surveys, like other text messages, elicit a response more often than email or phone calls. Questions are typically short and to the point, so you get quick insights without disrupting your customer's day.
Business owners use text surveys as a cost-efficient way to garner valuable insights on products, services, and overall customer satisfaction. After choosing a survey type, a concise message is drafted encouraging contacts to generate a response. Then, all important data is tracked directly into a dashboard for analysis.
A text survey campaign is a cost-effective way to attain high open rates and fast responses. Many businesses use these to learn more about their target audience and get customer feedback. Plus, text surveys are an affordable option for businesses that want to reach a large number of customers at once.
The cost of sending text surveys (or SMS surveys) depends on the provider you partner with, and the type of survey you send.
For example, some providers may charge a monthly subscription fee while others may charge per message. As well, sending links to web surveys may cost more or less than sending multiple-choice surveys.
On average, most businesses can expect to spend about $30 per month to create and send simple-response surveys via SMS. This cost typically includes insight analysis as well. Keep in mind that many text survey providers offer discounts the more messages you send.
As more businesses use texts for customer communication, text message surveys grow in popularity. These surveys offer:
Quick customer feedback
Up-to-date data collection
Adaptable message sequences based on customer responses
Engagement with customers on a personal level
Cost-effective data collection
Textedly can act as your text survey app. We provide four SMS survey options, which you can program to send after specific events. Adjust when and who the message gets sent to based on customized parameters.
Read how this university researcher used Textedly’s text surveys to conduct an area sample survey.
Incorporate surveys into your school texting strategy. Collect parent feedback after school parent/teacher conferences
Use surveys in your restaurant text messages. Learn whether customers like/dislike your menu items.
When using texting for gyms, as your members select their favorite class, rate their workouts, and more.
If you’re using SMS for sports, coaches can send surveys to parents to help create an optimal practice schedule.
Ecommerce messages can include surveys to find out how your customers react to your products or your customer support.
Use text surveys in your doctor texting strategy to garner valuable insights about patient experience.
Churches use texting Hear what their congregation has to say about mass times, events, and more with text surveys.
Real estate texting can include surveys to connect with potential buyers and learn feedback about different properties.
The more information you gather from and about your customers, the better able you are to meet their needs. Textedly SMS surveys give you an easy, unobtrusive way to tap into your customers' thoughts and experiences.
Responses to surveys come in as fast as a text. Considering that 98 percent of text messages get read, you won't have to wait long for responses to roll in.
SMS surveys have a 10 to 15 percent response rate in comparison to the 7 to 9 percent for email surveys.
SMS surveys are simple to send. Once you have the right mobile number, enter the survey link, and send your message.
SMS surveys won't get sent to a spam folder, and customers are more likely to respond to them. You can also create customized responses based on customer feedback.
Find the mobile number you want to contact, insert the survey link, and press send. However, we always recommend sending a test text first to make sure the messages look as intended.
