Retail text message marketing offers retail businesses a cost-effective solution to efficiently reach potential and current customers. Whether you own a clothing business, a small boutique, an auto dealer or sale products of any kind, then SMS marketing is a great way to attract and connect with customers while standing out from the competition.
Get your message across:
SMS open rates are 98 percent while email open rates are 20 percent. Similarly, SMS response rates are as high as 45 percent while email response rates can be as low as six percent.
Communicate time-sensitive information effectively:
95 percent of texts are read within three minutes. Pop-up sale event? Notify your customers with the click of a button.
Connect the customer journey:
77 percent of shoppers search for products on a mobile device. Reaching out to them via the same device will increase the likelihood of completing a purchase your customers were already contemplating. Retail shops can also allow customers to text your store or respond to polls for feedback.
Lower your advertising costs:
Traditional forms of advertising like print ads, TV and radio tend to be expensive and their effectiveness is difficult to quantify as there is no way to truly pull statistics. SMS marketing is less expensive and offers full reporting capabilities to understand click-through rates, conversion rates and more.
There are different types of SMS marketing retailers can consider. These include mass texting and business texting. Mass texting focuses on reaching a mass audience with a single store text. Business texting focuses more on individualized content which enables a more direct, one-on-one communications between the sender and the receiver.
Loyalty Programs.
Loyalty SMS programs create a sense of belonging and special treatment which means subscribers are more likely to come back to your store and make a purchase. Offer SMS subscribers exclusive benefits like flash sales, member-only events and special offers.
New Product Alerts.
Most consumers have constant access to their mobile phones. If you have a new product in stock, SMS for new arrivals is a highly efficient tool to let your customers know about it.
Promote Events.
Hosting a special event? SMS for event marketing provides retailers with an easy-to-use platform to send out invites, reminders and event track RSVPs.
Special Mobile Offers.
Receiving text coupons is the biggest incentive for consumers to be a part of your SMS-audience and not unsubscribe. Special mobile offers are also a great way to thank customers for being a part of your mobile audience.
Send a short-code with a keyword specific to your business or campaign to encourage customers to subscribe. For example, send a message that reads "send us an SMS with the word SPECIAL to 123123 for exclusive offers."
Make sure your business number is SMS-enabled. Textedly's support team can assist in this process.
Announce to your customers that they can now subscribe to your SMS program and let them know the benefits that will come with their subscription. You can display this on your website, social media, receipts, signs around your store and train your salespeople to ask customers if they have already signed up.
Find an online SMS marketing platform that best suits your needs like Textedly. Even better, you can try a free 14-day trial first and discover how Textedly can help grow your business through SMS marketing.
Once you have completed the signup process, it is time to upload your list of customers to the Textedly database. Add a master list and then split them into groups for more targeted texts.
Texting templates help retailers save a lot of time when sending messages, especially if you send the same type of texts over and over. For example, you can have a template for all offers and leave custom fields like percentage off, the product on offer, and even the first name of the receiver. That way each time you're ready to send a message with a special offer, all you have to focus on is the custom fields rather than the entire message.
Set up a keyword that customers can use to be a part of your campaign. For example, if a customer texts "SHOP" to your texting number, they can instantly opt-in to receive your retail marketing messages.
Promote your keywords via your social media platforms, website and even in-store. For example, if you own a specialty retail shop you can include your keyword in your Instagram bio in a simple line that reads "TOP NOTCH SOCKS to 123123 for 5% off your next premium sock."
Now that you have completed the steps above, you're ready to send your texts. Choose your desired template, target audience, and send.
Ready to grow your business in an efficient and cost-effective manner? Textedly makes it easy to send retail and boutique SMS messages to your audience. Whether you would like to reach a mass group of customers or a more niche, targeted audience Textedly has all the tools you need and more. Sign up for a 14-day free trial to get started today.
SMS compliance is crucial for the retail industry, ensuring that text message marketing adheres to legal standards and respects consumer rights. Retailers must obtain explicit consent from customers before sending promotional messages. This means that customers should opt-in, typically through a sign-up form or by texting a specific keyword. Additionally, every SMS campaign should provide an easy opt-out option, like a "STOP" command, ensuring that recipients can choose to stop receiving messages at any time. Non-compliance can lead to hefty fines and damage to a brand's reputation. Therefore, it's essential for retailers to stay updated on regulations, maintain transparent practices, and prioritize customer trust in their SMS marketing efforts.
It’s OK to message anyone who opts in, or subscribes, to your SMS campaign.
Businesses that use retail SMS enjoy benefits like:
High SMS open and response rates
Lower advertising costs
Better customer experience
Retail SMS empowers business owners to reach new and potential customers. Plus, it helps your retail business stand out from the competition.
Use Textedly to message anyone and everyone who subscribes to your SMS campaign.
We offer retail SMS plans starting at just $24 per month. Give Textedly a try with a free 14-day trial.
