Google Seller Ratings: A Complete Guide

This blog provides a complete guide to Google Seller Ratings, which are ratings and reviews of businesses displayed on Google’s search engine results pages and Google Shopping ads. Google Seller Ratings are based on customer reviews from various sources, including Google Customer Reviews and independent review websites.

These ratings are important because they offer potential customers an unbiased and authentic view of a business’s quality, which can build trust and confidence in the brand. Google Seller Ratings can also improve a business’s visibility and click-through rates, increasing conversions and sales.

This guide covers topics such as where Google Seller Ratings are displayed, how to obtain them, their impact on SEO, and tips for improving them. By the end of this guide, you’ll have a comprehensive understanding of Google Seller Ratings and how they can benefit your business.

What Are Google Seller Ratings?

Google Seller Ratings are an automated review extension that appears on Google search results and Google Shopping ads. The ratings are displayed as a set of stars, typically one to five, along with the number of reviews collected for a particular business.

Google collects seller ratings from various sources, including Google Customer Reviews and independent review websites. A business must have at least 100 unique reviews and a composite rating of at least 3.5 stars to be eligible for seller ratings. The reviews must also be written in the language of the country where the business is located.

Once the minimum threshold is met, Google compiles the reviews into a seller rating and displays it alongside the business’s search results and ads. Google Seller Ratings are typically displayed on the top and bottom of the ad and in the Knowledge Panel that appears on the right side of the search results page.

Google Seller reviews provide potential customers with an unbiased and authentic view of a business’s quality. They can help businesses build trust and confidence with potential customers, leading to increased click-through rates, conversions, and sales.

Where are Google Seller Ratings Displayed?

Google Business Reviews

Google Ads

Google Seller Ratings can appear as automated extensions in Google Ads. They are displayed alongside the ad copy and can effectively increase click-through rates and conversions. Google Seller Ratings Google Ads can be displayed on desktop and mobile devices.

Google Reviews

Google Seller Ratings can also appear on a business’s Google Reviews page. This page displays ratings for businesses, including Google Seller reviews. Potential customers can access a business’s Google Reviews page by searching for the business on Google or clicking on the reviews link in the Google Knowledge Panel.

Google Shopping

Google Seller Ratings can also be displayed on Google Shopping. Google Shopping is a comparison shopping engine that allows customers to search for and compare products from multiple retailers. Google Seller Ratings in Google Shopping can help customers decide which retailer to purchase.

As you can see, Google Seller Ratings can be displayed in multiple places across Google’s advertising platform. High ratings and positive reviews can help businesses increase their visibility and attract more customers.

Why Should Businesses Care About Google Seller Ratings?

Google Seller Ratings are an essential tool for online businesses. Here are some reasons why businesses should care about Google Seller Ratings:

Increased Click-Through Rates

Google Seller Ratings can help businesses stand out in search results and ads, increasing the likelihood that potential customers will click on their listings. Ads with seller ratings have higher click-through rates than those without.

Improved Brand Reputation

Positive Google Seller reviews and ratings can help businesses build trust and credibility with potential customers. A high rating can indicate that a business provides quality products or services and has satisfied customers. Higher ratings help businesses differentiate themselves from competitors and improve their brand reputation.

Lower Cost-Per-Click

Google Seller Ratings can help businesses lower their cost-per-click (CPC) by improving their ad quality score. Ad quality score is a metric used by Google to determine the relevance and quality of an ad. Ads with high-quality scores are typically given higher ad positions and lower CPCs.

Increased Conversions

Google Seller Ratings can also help businesses increase their conversions by providing customers with social proof that their business is trustworthy and reputable. Potential customers are more likely to purchase a business with high ratings and positive reviews.

How To Obtain Google Seller Ratings for Your Business

To be eligible for Google Seller Ratings, businesses need at least 100 unique reviews across different sources, with an average rating of 3.5 stars or higher.

Businesses can collect ratings through Google Customer Reviews, a free program that sends customer satisfaction surveys to buyers after purchase.

Third-party review websites can also provide ratings that Google may include in a business’s Seller Rating. To display Seller Ratings in Google Ads, businesses can use automated extensions or add the ratings as a manual extension.

How Do Google Seller Ratings Impact SEO?

Google Seller Ratings can have an indirect positive impact on SEO and search visibility. A higher rating can improve click-through rates, which in turn can improve organic search rankings. Positive ratings can also increase the visibility of a business in Google’s Local Pack, which displays a list of businesses related to a user’s search query.

On the other hand, negative seller ratings can hurt a company’s online reputation and SEO. Negative ratings can lower click-through rates, hurting a business’s search visibility and rankings. They can also damage a business’s online reputation, losing trust and potential customers.

5 Tips for Improving Your Google Seller Ratings

  • Encourage Customers to Leave Reviews

    Ask customers to leave a review of their experience with your business. You can send follow-up emails after a purchase or include a request on your website or social media.
  • Focus on Excellent Customer Service

    Provide prompt and helpful customer service to ensure a positive customer experience. Respond to inquiries and complaints quickly and efficiently.
  • Listen to Customer Feedback

    Take customer feedback seriously and use it to improve your products and services. Use feedback to identify areas where you can improve and address any issues.
  • Offer Free Shipping

    Consider offering free shipping to customers. This can increase customer satisfaction and encourage them to leave positive reviews.
  • Emphasize Product Quality

    Ensure that your products are of high quality and meet customer expectations. This can help build trust and loyalty among your customer base, leading to positive reviews and ratings.

How to Add Google Seller Ratings to Google Ads

Here’s a quick breakdown of how to add Google Seller Ratings to your Google Ads. Note that steps might vary depending on your unique circumstances, so check with the official Google guidelines for more details.

  • Meet the Eligibility Requirements

    Your business must have at least 100 unique reviews over the past 12 months and a minimum average rating of 3.5 stars to be eligible for Google Seller Ratings.
  • Sign Up for a Google Customer Reviews Account

    Create a Google Customer Reviews account and verify your domain to collect customer reviews.
  • Set Up Your Google Customer Reviews Program

    Configure your Google Customer Reviews program by customizing survey invitations and post-purchase emails.
  • Link Your Google Ads and Google Merchant Accounts

    CLink your Google Ads, and Merchant Center accounts to ensure your ratings are displayed in your ads.
  • Wait for Your Ratings To Appear

    Your ratings may take a few days to appear in your ads. Once they appear, monitor your performance to see how they impact your click-through rates and conversions.

Conclusion

Google Seller Ratings are essential to any online business’s marketing strategy. They provide potential customers with an authentic and unbiased view of a business’s quality, which can build trust and confidence in the brand. Google Seller Ratings can also improve a business’s visibility and click-through rates, increasing conversions and sales.

To obtain Google Seller Ratings, businesses must meet specific eligibility requirements and collect reviews from various sources, including Google Customer Reviews and independent review websites.
It is also crucial for businesses to focus on improving their ratings by encouraging customer feedback, providing excellent customer service, and emphasizing product quality.
Adding Google Seller Ratings to Google Ads can further enhance their impact on business performance. By following the tips and strategies outlined in this guide, businesses can use Google Seller Ratings to enhance their online reputation and sales performance.

Google Seller Ratings FAQs

What Is a Good Google Seller Rating?

A good Google Seller Rating is typically above 4.0 stars, although this can vary by industry and location.

What's the Difference Between Google Seller Ratings and Product Ratings?

Google Seller Ratings are based on the overall experience of buying from a business, while Product Ratings are specific to individual products and their quality and performance.

Why Are My Seller Ratings Not Showing Up?

Seller ratings may only show up if a business has met the eligibility requirements or if there is a problem linking accounts or displaying the ratings on Google Ads.

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