Inbound SMS messages are texts initiated by contacts to your business. Inbound messages include replies to your outbound texts or any message where a customer reaches out first. The main goal of inbound SMS is for businesses to interact with customers to increase engagement and deepen customer relationships.
Inbound SMS is typically a two-way conversation between a customer and a business representative. Customers often reach out with inbound SMS messages about the following subjects:
Now, we’ll walk through how Textedly users can easily and conveniently manage their free inbound SMS messages on the Textedly platform.
Textedly users can set up alerts to be notified when they receive SMS messages from customers via email.
To set up your SMS message reply alerts:
1. Click on your profile in the bottom left corner of your dashboard and then select Account Settings from the menu.
2. Once on this page, scroll all the way down to the bottom and you will see Alerts. Click the Edit Contact Details button and switch the toggle for the "Inbox alerts are" from Disabled to Enabled.
3. Next, add your email address in the "Alerts go to" box. You can add as many email addresses as you like. Add a comma and space between each email address if you include multiple.
Enjoy free inbound SMS messages and the convenience of having all of your customer inquiries in one inbox with Textedly. Using Textedly’s free inbound messaging capabilities, your customers can send you texts and there’s no extra cost. Free inbound texts make Textedly your go-to affordable SMS platform.
Ready to get your inbound SMS messages for free? Sign up for your free trial of Textedly today!
